PERFORMANCE IMPROVEMENT

絫佪佖鵳遤?呩?宨綘 ?瘰/??遤?

????? ????ぢ?????ぢ?

用齥?? 乃???涸?雲(yún)

姻雖暟? 鸑鵂???紩皍?佐餩??

綁??? ず姿???繠76?灶?3???

帿??皍猰? 務(wù)????佪寵」ˋ?僑??+絫佪佖鵳?鷟?瑲?

綁?餴??！務(wù)? 絫佪佖鵳??倝???????

???倰?賻 ??雦?ˋ務(wù)?！銳?プ絫佪佖鵳???湡

?鵶?? 30猲涸礵?ˋ???玘餩雦皾?

傞?務(wù)??肅 佪檜??X000%+鍒佞??ˋ??荈????????涸?欽??

?瘰/??遤???2018-2023

佖」遤?˙鴪?絫佪

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 260 -

2018 ?駢?????╃???????分???

?????

????僽?????????????

暵??銳絫佪佖鵳??????嫦???涸僽欰

ㄤ娥??霹??僽?娥?欰????僽??

?娥?欰?

????尵鵯??涸餴彂?盡銳佪檜尵佪

檜?崞???????盡佪臘鵮??涸???

1500 ?プ???鵯?????涸???僒???

廳???倗??絫佪涸佖鵳???佖鵳尵?歲

?佖鵳?崞?????????希?封?涸傞??

???????勻???涸?僒?鵯?僽絫佪?

??勻??鵯?吐?僽錣???絫佪佖鵳涸

瑟?鵮僽??涸?絫佪佖鵳涸倰歲雿鯪??剒絊涸

???臘鵮?銳????騟?鵯?僽???歷?

?涸?湡僽?????ぢ?????ぢ??鵯

??ぢ?ぢ??剒粉勻荈?し磧涸恟歘??臘?

臘湱麁剒絊?》???饑歷?騟罜僽剒絊?涸

湡涸?僽歷??????湡涸?嬙?湡叻??

?歷?罈僽剣湡叻鵮僽????????雩??

僽???嚋爽????霪僽湡叻罜僽剒絊涸絊

挿ㄤ???

??雿?絫佪佖鵳雿?涸??僽僑研?助??

鵯騈???暵????????匹翫緸????

梡牢???????僽欽僑研?助?????

?? 1500 ぜプ?尵剣???湬????涸??

僽鸑鵂???緸絑紬??緸?絑紬???緸休

??勝た?jī)u?僑研?助??涸???????

??餻臘涸剪??餻臘?貓僽餴彂鸑鵂???涸

?僑研??倝?涸餴彂???涸餴彂欨蕘?

???涸餴彂?鵮???輑????晥?saas ???

痦?僽臘?雩霆?

叻???霒僽??????????呍??

????劥餘僽雮欽??欰??告?欰??涸

叻?僽歷?ャ?銳?蜦??欽??????餩痰

罏?????涸磋??欰崨??

鵯?僽???????涸???罌????

牢?????牢??梡???牢?絛???プ

????涸欽??勻???餩涸???

??涸 APP ???ぢ涸欽?僽靆???僽?

碫プ?鵮剣???副涸絑紬?鵮剣 C 畮嶊餩罏

劥魧?? C 畮務(wù)涸????僽絛絑紬??鳴??

???鵯?碫???僽??プ???尵剣?

?涸勝兞?????歷?ャ?嵳???涸?吥?

雷鵂???饎ず??????僽????涸?

?プ僽???涸??痦?嫦??僽??呋涸嫦

??銳??涸騟??僽??呋涸嫦??涸???

僽??呋涸?

????銳???????銳エ?鵯?絑紬

??????????????獦??????

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 261 -

????欽?〣??罈?霹涸霢??涸劥餘僽

?鍒???涸送贊??

??????涸欽?????湡叻僽歷?ャ?

痦????勻溏痦??錣??剣欽涸痦?

剣??錣??剣俱???霹僽??涸????

?僽烱晙?涸??鸑鵂???梡濼霋鱈??

?荈??絕???絊魧???梠涸垷????

剒剣佪涸騟?僽歷?ャ??雩?僽鵯????梠?

痦??僽匬??兞???霹?匬???湡叻

瘝瘝?痦??僽??嗃?聊劥?銳?歷?禹絡(luò)?

涸?銯???騟僽剒?涸????僽荈??鵂

嗎?涸僽絑??痦??僽?吐?????勻僽??

絅?ㄤ?傞導(dǎo)?剒絊雮濼霋尊?荈?涸?剒た?jī)u

絕匬唙椚???僽??荈?涸?騟?

??霹牢?雮??????痦????銳?

幡嘽?涸欽?僽靆??騈欽?涸?禹鵂???

嗎絡(luò)垷??雷??靃玐??プ????僽???

?プ??欽?欽??僽???餩????

???岤??????涸磋??

???鵯??炄副?? KPI ???呋?嗎

絡(luò)涸 KPI ???欰涸??僑??プ忘??鵯???

?銳?銳涸僽?僽??欽??僽?餩涸?餩

涸?僽?剒絊涸 KPI尵剣?餩涸?僽崞駟僑傈

崞?剢崞鵯??僽?? KPI?????絁?プ

??絁休??絁嶊餩罏?絁?

鵯傞???????銳?剣?梡涸???僽

??鷥?ざ鷓涸??僽剒暋涸????鵯??

???剣鵯???錭蒀??絑椚?鵘蠒絑椚?

?鵘蠒?匹翫緸涸??盡?絗??ㄤ鵘蠒?鳴

?佅騗歲涸???

剒た雷雷?????涸??錞夠欽????

???涸プ?B 畮涸休?ㄤ C 畮欽?????

剣???????〡??僽??涸????

??僽??涸????痦??僽濼霋???

鸑鵂?紩摳盪涸倰??梡?????涸???

痦??媯鸑鵂?????湱????僽??

崨涸?〡?涸絑紬?ㄤプ????勻?????

溏?銯????銯錣?剣???

痦??媯剣??佟??禹剣?崨?剣?磋

?佟????溫姻涸??鯪????濼麤??

暋涸??剒絊??涸僽??封??

痦??僽???餩涸???梡?絑紬??雲(yún)?

??涸??涸???僽絁??雲(yún)??過告?

?副尵欽鵯?傞去?絑?僽鵯?梖歲?????

???????????ゑ涸?靃佟?勻?絁

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 262 -

?涸餻臘剒た?jī)u??封??侅肫涸彂???湡?

剒た絛???????????????絶涸

?貓垷?????絶?鵘蠒?絶????絶騈騗歲

?絶????僽鸑鵂?騨勻?霆????絶涸?遤

????????靃??鵮剣 60 猲涸?乼?涸

錠????霹??屬坵?吐????飾屬坵罈匣

瘝瘝???????「妅鵓?

??暵?湱?鵯〣霢???湱???溏錛?

???僽??溏錛罜湱??剣??????鵯?

雿?????飾匹湱?焥中??僽????湱

?罜溏錛湱?并?湱???涸??湱?絫佪臘

?佖鵳鵯?僽??溫姻涸桬麤?！ぢ?饑鵮僽

ぢ?饑?！????鵯?僽??湱匹涸?銯?

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 263 -

2018 ?駢????乧?╃?溸?駕

皒???

????勻荈用齥???餏餓涸??禹絡(luò)

封??剣??暵??銳涸????僽??禹絡(luò)鵮

剣??僽雩霆??臘???雩霆???吐錣????

??剦對(duì)?吐????涸僽歷?雩霆???雩霆鵮

僽??涸 ISO 涸鵯貓?chǎng)u????僽??涸僽

臘?霉??

????霿?千?翟2010 ???用齥?傞

罈匣絛???????屘怚?雩霆??霹屘怚?雩霆

僽并嚋爽??霹?僽???雲(yún)屘怚??????瘝

紩勻?齡傞??荈??鵯?鯪尊錣???「?歷?

ャ?????雲(yún)涸僽「???侅肫涸??ず?梡?

?銳侅屘怚?痦???吐痦?????????

紩涸俒?宐???侅??霹?罈?鵯????吐

???銳牢?侅???罈匣霹?雮?勻????鵯

???銳????歲た勻??欽??剢????

飾勻?

??絑?用齥?????鵮僽錣?暵??梖

暵?剣馰??「僒賻罈?鼜霼?嶃俱??勞遤?

錭?涸???臘?????餻臘涸??雮???鍒

?????????劅???剣???

?????雲(yún)???蕱鵯?蕱勻彂????

????絫??涸傞???「?涸??僽歷???

?雲(yún)?皾??雲(yún)????卓霹?絫?涸傞?鵯??

?皾靆涸?????????涸????涸?雲(yún)?

??臘?麁?鵂鵯呋涸???? 2005 ????雲(yún)鵯

?翟?湬?梡?鵮??鄄鵯呋???罈匣絑?吐?

??????絫???臘牢????涸?臘???

?臘牢??????雲(yún)??臘?????歷?僽?

?銳?絯鍒?涸???

?卓霹?雲(yún)?蕱牢?蕱??雲(yún)??歷???

??プ??寵???濼麤?????涸プ????

??涸?寵?呋に?膚???呋??尲鸑?????

??翴傞鸑??！吐?溏??鷥?涸尲鸑臘??告

嫦???尲鸑鵯??臘?勻霹???呋?鵯貓?寵

?湱ず涸???銳絛?歷?靃玐??????臘

??呢?絈?ャ????雲(yún)???鵯??涸傞?

鸑???吐???雲(yún)靈灇?ゅ???雲(yún)靈灇た?歷??

??雲(yún)雦夠霹?濼麤?銳并???滿聊研靈灇涸絕

卓霃雦?雲(yún)靃玐??僽鵯呋?絕勲??

???プ??雲(yún)?劍劅?????涸絕卓

??副?湱??鵴?鸑???雲(yún)靈灇涸傞??濼麤

プ?銳歷???荈?濼麤銳歷?に?膚???濼麤?

????吐佐?勻???蔄??涸絕雿?銳薉露?

雲(yún)?銳臘?????銳儥?瘝?????雲(yún)絕

勲?靃???鵮吐封梡?鯪?釁?傞?????

??雲(yún)涸???務(wù)騈??尵剣??涸絫佪???

???絑?鄄?????????呋「???鄪涸?

?霹???雲(yún)??吐蔄?臘?臘絛??饊挿??

勻????た???映?罌??????勻霆僈?

雲(yún)??涸???

靍?????罌贊?雲(yún)??????鳴?歷

??????僽?僽溫涸臘???????僽?僽

溫涸臘?????絫佪鴪?鵯??僽?雲(yún)??銳?

?罌涸??????濼麤??雲(yún)歲剣〣霢?副??殜

?鴪絫佪告僽?殜牢??絫佪牢?鴪?鵯僽??

暵??涸??????麁?涸???僽勻荈???

?涸????涸?雲(yún)絛??勻歷?????卓?雲(yún)尵

剣??涸霢鵯??雲(yún)??剣尵剣??鵯?僽??

絑?麁?涸???

??罈匣?霹?蔄?銳溏????鵯?僽?

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 264 -

????湡涸?邪???劅臘?雮罈匣溏????

告吐蔄???鵮??饊??

齡??雲(yún)?????霪??歷?呋涸錭蒀ャ?

???雲(yún)??僽??雲(yún)?湡副靃??プ?

?銳??歷?臘???妃?卓?雲(yún)???? HR?

?鵮銳剣封???涸湡叻????涸絆絉用齥??

ㄤ HR 僽杝用涸????告??副???僽?飾?

模??盡涸??封???涸?霃??罏僽??臘?

??鸑?吐??罌牢?????涸絕卓?呢ッ梡?

プ?涸臘?????溫姻鄄ッ梡????兞務(wù)?に?

鄄?欽?に?剣尵剣?guó)?絕卓?鸑??雲(yún)?吐?罌贊

??銳霃雦歷??雲(yún)呥卹?遤???雲(yún)靃玐?雲(yún)

????涸プ?告??副??僽?劅臘?????

?絫??佅???涸?殜釁??

??騈????涸僽?雲(yún)???霪僽溫姻?

?佖尊涸??????濼麤??僽??????

??銳鷳鵂?屠涸?助????涸絆絉臘????

罜?梡?絫??????鴪?湡叻?

??勻?絛??????呩??用齥?倝剪

??

用齥?倝剪?霣欰涸傞???皍?鵯??呩

僽? 2010 ????用齥涸痦???湡??傞罈匣?

???????僽??臘?臘???鳴???銳罈

蔄????饊?挿??勻??僽???傞?用齥剣

?〣?デ霒??用齥???倝欰崞??デ露???

???????歷?銳?嶊餩罏?倝欰崞牢?

??嶊餩罏?倝欰崞ャ????傞用齥涸???僽?

嶃俱???用齥涸?デ露僽?用齥??佞???告

僽嶊餩罏?忘?嶊餩罏霹?佞????并?ャ?

????封梡?霪鯪尊?騟?僽?用齥劥魧

涸錭?勻佞??罜僽銳??嶊餩罏臘?剣??繠?

涸??僽?佖???用齥???倝欰崞?鵯呋?〣

?デ露?告僽??涸傞?????勻???牢??

????倝繠?欰崞ャ?

??鵯?傞???霃雦? ?用齥?倝剪??

鵯??湡?告??呩涸傞????????妃?呩

?鄄 CEO ?????歷?????霹???僽?嶃

俱涸???僽騈屘????盛欰???????

霪?鵯????

鄄???妃?た???倝雭雿鵯??封梡?

卓????晥?併?涸朐??騈嶊餩罏尲鸑?卓?

??倝剪??????副涸???逢吐絶??剣?

?ㄤ????呔??涸紤嵳務(wù)??????倝雭雿

?映?副嵳ㄤ匆???湡霚挿?? 2011 ???霚挿

?た????涸???????梡??絑???涰

??????ず傞?剣??妃鶛去?姿涸??鸑

鵂?姿???梡絛嶊餩罏嬙鰍模繠涸鵂玐?

務(wù)???涸屘怚???尵剣絆絉倶?梡??

腮?包???尵剣鄄錞薴鵂瑬滿?腮涸邆剪瑬滿

???????梡?溏涸傞?絑?封梡屘怚??邆

剪膴??滿艜??滿?紙???佞?剒?涸??

?滿??倶??

????剣涸嶊餩罏汥挿???勻?罌??

銳絛嶊餩罏ッ梡牢呋涸絕卓剒た?????倰ぢ

?劅臘雮嶊餩罏???倝剪??勻??呋涸?錣?嬙

?霹??剣?餩副?涸??崵?聊研??????

涸倰呩??剣?獴ㄤ????灇瑕?楩牢???邆

厷牢????厷牢???嶊餩罏?zāi)???聊研???

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 265 -

?涸鵯??剪?叻?勻霉???涸剪???????

??

鵯?叻???????勻?た??映霃雦銳

?歷???臘雮?倝剪?ッ梡?鵯貓絕卓?????

溏????????ㄤ黫渷??涸傞?溏飾勻嬙?

????欽?????涸??傁臘?????

??雮??「君鵯???ㄤ霃?????倗崵霚鶛

去?

嬙???涸倶??プ??歏錠涸傞?吐?叻雵

雮??濼麤鵯????涸僽歷??銯?

倶?傞?倝剪?鵮吐??嚁歏唑????匣

??芘雮??涸齜??濼麤鵯叿嚁?厤????姻

??用齥?倝剪?鵯傁??雮歏唑尊???飾勻

??????デ?

??涸??????梡?倶?涸傞??卓溏

?????腮??吐乃?勻??嶠???鄳???

黫誋抧?涸傞?歋?抧涸????朐???

呋??侮椚????た?雭雿??抧涸倰??抧?

?僽?僒鄄牌殜涸???倰嬙?霹????抧??

??絛?絛??卓抧縟腮???臘?臘?嶠?姻?

勻霹??僽????鵯??涸告僽梡???用齥?

倝剪??剣倶?涸??溏?抧僽腮涸??欽霹

湬??抧縟嶠???鄳副?梡?鵯?????僽荈

封荈錣涸???嶊餩罏剪?????劅用齥臘??

?勞遤????餑柄雮鵯?遤?尊?餿勻餿?雮

??錣?鵯?遤?僽餿勻餿鄄嶊餩罏?妅涸?罜?僽

??飾?勞?飾鄳??????汥?

?卓????馰涸霢??????紙希??

?枾休???社??倝剪????溏???溫?涸

霉雿齡?僽嶊餩罏涸??????吐聊研嶊餩罏涸

?錛??倝?佖ㄤ???霼??涸???剪??

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 266 -

????霉雿霹鵯??倝剪????餤?

?剎絑?紙?霄??欽??倝剪?涸???

?????用齥?倝剪?忘?に??瑲逢????

暵??電??霹??勻?qū)緞圎€?鵂鵯呋涸?????

?鄳?銳霼??く?絛??掆???吐絛???倶

?告??鵯??倝???鵯?????麑?尵剣

?呢?鎊?贍逢嫦麑?僽?荈?鷥涸?蒀??告僽

?錣??暵??剒た??????霹?卓?湱?

????鷥??蒀?た勻??鷥涸?蒀?錣??副

?鵮?????映崨滾岦??

??勻?qū)緞?韌??吐慨????????

錣?鵯僽?暵??涸??た勻?????呩?雭雿

??錣??臘僽?傞?????涸劍劅???荝涸

???邍梡餛鵂傞?吐絛???勻??呋涸?「?鵯

?僽??????姻ぢ涸臘?ぢ?叻?銳寵???

涸?????????鸑鵂??饒???涸獦饎?

?梡?剣?倝剪?涸???絑餛鵂 100 ??

??涸?絫??缺?????梡????絑剪???

鵛 30 ????????虛??鴪? 98%鵯??

滿??涸????倝剪?忘??????虛絛?對(duì)?

?剪?遤??鵯?踈??僒涸??????臘溏

????鵯呋?????

??絑?鄄????????呢雮匠侔涸屘怚

???梡?用齥?倝剪?涸銳寵???僽用齥?倝剪

?剣???呔涸??ㄤ崨玐?????涸宐?く?

?涸??エ?涸掆?欽?涸嶠??吐剣???

鵛?蕘?涸銳寵???欨蕘銳寵??卓屬?zèng)[涸霢?

吐欽???郍?屬鵳??稒?quán)G〡佞?舸??

?勻?銳屘???鵯?僽??臘涸鵯?屘怚

?騈??僽ざ??禹?僽??涸?????電霹

??牢???涸?

た勻?????勻???霼侅??僽牢???

涸?剣傞??梡?痰罏僽?吥?溏封梡????

涸爍??呋???涸礵牟?頗朐???鵂?吐瑬滿

用齥?倝涸??剪??鸑???????????

?吐荈韝?霹???用齥?倝剪????剣妃???

雲(yún)靃?副ぢ??????????剣尵剣?韌??

?た??倝剪????涸??朐?僽歷?呋涸?

??絛??絚???暵?繠?涸?兞???霹勱勻?

吐?滿湬??紙??????????鵯ゑ飾勻僽?

?暵?繠?涸唀??

??錣?????靂???映?罌????

?????鵯???僽剣??掚霒????餻臘

??僽絫佪?歷?銳餻臘???銳雮??鴪?絫佪

雮???欰???

??封梡?倝剪?僽??暵?叻?涸餻臘朐?

??嫦????僽?錞垷絆絉剣?????プ?

????僽???????卓剣???剪???涸

??齡???吐剣??臘涸?た??

用齥?倝剪?涸???僽歷?ャ??僽鵯 3-5

??涸倶?????銳雮 3-5 ?涸??臘??嶊餩

罏????梡???涸???銳剣????模侮涸

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 267 -

た???倝剪?涸た???撐練?剣剪?！椚禹絡(luò)

剣?蔞鶛去?禹剣鵘蠒！椚剣?雲(yún)禹絡(luò)剣霃雦

?涸??崨玐??！椚鵮剣??導(dǎo)????佅?

???禹絡(luò)??鵯貓模?涸朐???臘?雮???

?紩俒?宐?涸???尊???雩ず??涸??錜

??騈滿用齥?飾?佖尊侮?遤???鵯?僽??

臘???涸???

?鵯?鵮覆??侮?プ?！椚??鵯?嚋爽?

???鵯???涸傞???????禹鵯??禹僽

歷?ャ?僽侮?プ?！椚?

????副鍒???雮?????剣?兞ˋˋ

?滿湬?紙?絛?????逢た?????尲鸑牢

?尲鸑?欽??????吐涸????吐????

?僽?吐????涯?銳倶???儻副??吐?

吐尲鸑??麁??歷?朐??銳歷?呋涸佅??

?臘牢???瘝瘝?

ず傞???霃雦倝涸休?垷????鳴??

涸俒???用齥?倝剪?用齥?荈?涸絆絉俒?

??佖??????饎???????劅慨封プ?

?倝鵯僽????副?涸???

?！椚副???劅臘?剣?絯涸佖?鵯?

僽???鵯??湡副?倗涸鶛去ㄤ礵鵳涸??礵渤

寵礵鵮銳剣崨玐霃雦???崨玐??銳ず傞??

?崨玐霃雦涸傞?絆絉?銳?倝霃雦幡嘽?ず傞??

鵮剣慨?涸霃雦嬙?霹??涸姻ぢ叻勍?呢?用

牢?雮倝涸休?垷?尊??盡涸???鵯僽???

！椚?務(wù)?涸???

??????雲(yún)??銳?涸?????臘嫦?

?臘溏錛??用齥?倝剪?涸?デ告??剣尵剣?

?鵂??用齥?倝剪?僽??雲(yún)?????勻涸?

? 2011 ?飾用齥?倝剪?歋用齥??鵘蠒?

2014 ??た?猌??杝用涸????鵯僽??絛用

齥?涸????臘?乃?????涸???

?鵘蠒涸鵂玐務(wù)????????禹絡(luò)嬙?

??剣???雲(yún)剣雩霆?剣?プ吐?臘?霉?雩

霆?剣靃?涸??絅?鵮吐霃雦?????欽ず

???勻??畊?ㄤ???

衼ぜ涸渷峫兜剣??靈灇?餛鵂 70%涸プ??

?侔???務(wù)?溫姻涸?岤??荈?ㄤ????涸

プ??餛鵂 30%鵯?僑????剪?勻霹暵??

??

鵯傞????銳????倰歲臘?????涸

獤匧?????霚??康????涸倰歲???剣

姻ぢ慨?涸傞????畊饋涸朐????臘?慨封

??鴪?劌?涸?絫ㄤ絕卓?

嬙?霹???劅絛プ???????臘?涸

錭?勻溏???鵂?痰罏臘???傞プ??吐錣

?鵯????梖??梖??????銳霃雦傁剣?

?鵮銳霃雦騈臘???涸湡叻??吐???絯?

ざ??梖??鵯僽????雲(yún)ㄤ??霉?務(wù)涸霃雦

?騟?

?用齥??剣?〣霢僽??雲(yún)剣???絫??

?剣???????鄄罈匣鷅?罈匣霹?剒鵛?絫

???用齥??銳????????????倝

挿?溏牢??????????絫?????

鸑??雲(yún)???吐????畮?鍒????

??雲(yún)??銳?鍒??????????雲(yún)雦夠?

告僽????畮??吐溫姻???????僽?滿

鍒?梡剣涸???剣傞??雲(yún)????銳?????

區(qū)ㄤ?倝剣傞???銳???倝?銳??遤?倝

鵮剣??銳封梡倝涸????僽歷?鵯???僽?

雲(yún)????灇瑕涸?

??欽?雲(yún)??劌?鍒?倰呩涸ず傞???

?霆僈??雲(yún)僽剣??涸???副???僽?霧??

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 268 -

?逢???欽?雲(yún)勻釁????溫姻涸???僽?鳴

??鵯僽??? CEO ???吥??湬絛???涸

銳寵?絑?吐????剣??溫姻涸汥挿に??

????劅??臘溏?涸鍒???僽剣?雲(yún)告??

僽?雲(yún)?雲(yún)?僽?臘涸鵮剣??涸鍒?倰歲鵯

僽????涸??

用齥?????雲(yún)鵮?????嬙?霹??

霚?鳴??涸鵂玐務(wù)????倝休?垷??靂?霚

倝涸剪???灇瑕???呩傞?逢?吐「???ㄤ?

??????剣????娥涸罈匣?吐?倗騈

CEO 尲鸑??倝垷?釁??CEO ??剣蘭??吐

????霹??倝?餕??姻??卓??僽鵘孞??

???劅荈?僽?鄄 JD 呥?涸?雲(yún)??翸送

?????副臘?騥? JD 涸呥卹?????用齥

??剣 16 ??雲(yún)雲(yún)絅?吥銻渷務(wù)????絑崸封

鴪涸??剣?佪涸銻渷臘????????涸?

雲(yún)緸絞????劅臘溫姻?????尊???涸??

鵯?僽用齥???絯??涸倰ぢ?

剒た????劅??????鳴??封梡

??ㄤ鍒???封梡紙吐ず傞鵮??????倝

鵯?僽用齥??涸????濼麤尵剣歷?僽?臘佖

尊涸銳雩溫???靧靧???

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 269 -

2019 ?駢?????????繡?矻?侅鰆??

婞衇朮╃

ぐ???忘忘涸絫佪佖鵳磋?????僽ぐ遤?

涸礵薉?ぐ遤?涸??????告??涸絑崸?

?????鸑?勻雷?僽?????務(wù)?鵛 20

?勻?????涸?梡????剣歷?????

剣?????吐?「?痰?痰?涸暟?剪??「

暟?剪?涸ず傞?吐?遤??餓??僽綶暟?

餩?

梡?務(wù)雽??尵剣綶暟?餩痰罏?濼麤荈?

僽?僽綶?暟?！椚餩???副綶暟?餩僽?貓ざ

ず遤????「勉?涸ず傞???銳?遤ざず

涸??欨蕘剣????絑???僽?僽綶?暟?

餩?鵯??紵????霟?咓呩?

???涸???ㄤ暟?！椚佐餩剣????

鸑鵂梡?靈叅??封梡??名?尵剣綶暟?餩

痰罏?濼麤荈?剣尵剣綶暟?餩??歷?暟?餩鵯

??佐ャ???鍒???綶涸??ぐ貓ぐ呋嬙

?剣霹??涸??餘????????溏??

餘???僽靆涸??ャ??卓?餘?劍????

僽?封休涸?????封休佐??涸??僽暟

??盡涸???嬙?剣霹?剣?瑟?暟涸梡韌?

鵯??瑟?暟?霹僽靆涸餓?僽?暟?涸餓??

嬙??剣霹副?嚁?涸??怩宐靆???權(quán)罜

?暵??權(quán)歷???ア?????????綶暟

?餩涸椚歋?

?暟?剪????プ勻雷???菚????

勻雷???剪?プ?嚋銳剪? 700 ?????

?綶暟?餩涸椚歋?嚋剣??勵(lì)????絡(luò)雦鵂?

????溏??剪??プ700 ?????勵(lì)?

綶暟?餩涸椚歋??佐暟?餩涸傞?剣?????

?暟?剪???勻雷暟?剪?佐?僽?蠒?

?佐?佅稅??封?剒?銳涸佐?勻彂ㄤ梡?崨

勻彂??暟?剪????鵯??????銳涸罌

呍?蔄???涸！椚礵??鵯???嗎絡(luò)涸倰歲

僽?雲(yún)告僽?雲(yún)佪卓?に?????罜濼?〥?

鵮剣??鵮剣絛??嶠腰欨蕘?剒た吐欽??

飾霎涸倰歲????妁綶餩??????濼麤務(wù)

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 270 -

?剣鵯呋涸嗎絡(luò)錜爽?銳?デ???灶???

??涸?禹????禹僽??涸?????傞?

?吐?湬???鵯???鵯?吐鳴?ㄤ???禹

涸?????鵮剣〥???！椚?叻僽??忘??

鵯?吐鳴????涸???

齡??牢???鵯?傞??暵?剣?絕霋?

?休??涸罈????休??涸絫佪佖鵳?湡?

????湡?務(wù)?務(wù)??剣?靃??僽??暟?

餩涸??鵯僽??暵??銳涸???叻湡叻?

僽????涸佐餩檜???????！椚?媯?

BEM 涸???????ゑ??絑鵂絫佪佖鵳涸

?????劌?涸錠錭?務(wù)?副?????痦

????霫絈涸?區(qū)?絑鵂???涸灇瑕ㄤ?紩

??封梡?????鍒?涸?倰?

〥???鸑鵂禹絡(luò)涸倰歲絛??????

垷匣罜?僽鸑鵂嫦??剪????鍒???鵯?

?炄副??ざ剣???涸鵂玐務(wù)涸???暵?剣

佪??た????鵳??休??涸絑?蟋》???

??剪?????務(wù)佐餩涸?猖呩?蟋》???

??涸絑?ㄤ垷匣?導(dǎo)?絛??ず??鵳??涸

??荝欽?

??????涸綶餩??聊研佐餩?僒玐?

???????紩????溏????紩??

?絑??湬?綶餩涸???梡?綶餩涸?媯剣??

?? App?????翫去?瘝???綶餩??絑?

??湬?綶餩涸??僽剒?餘涸??僽?紩??

紩??絑鵂皍???綶餩涸???歷?僽皍??

??嬙?歏霢????瀊?痰罏副?鵯僽?欽鵂

?尲鸑?綶餩涸???痦?紩?暟?剪??忘?

告??銳尲鸑鍒?????綶餩?痦?紩??尵剣

????告????劍?涸傞?綶涸?ざず?錞

?僽銳?劍?綶涸???剣涸?炄剪?嬙??プ

涸?餴?暟署臘署???僽暟???銳傈?佅?涸

???銳寵?劍劣綶????綶?欨蕘剣涸?霹尵

剣??宐歏餩?模尵剣???臘?????痦

?紩???暟?剪??忘?銳寵暟?鍒?告?

?僽霹鍒?模??綶?痦?紩???????涸

???綶嬙???涸??痰罏???休涸?霿

?鵯?蔄???絛????????瘝?

??錞夠錭?僽???涸??????涸傞?

暟?剪???聊研歲?歲錞鵳遤！椚鵯傞??吐

剣濨湽?痦?紩??僽??暟?痰罏?????鳴

?涸????餩嬙??????齜??禹??

暟涸??瘝?痰罏??獆??痰??銳???

????聊研???餩涸?僒玐?絈?????

紩?????紩?た??????涸夠?ㄤ汥挿

涸灇瑕?騄涸崵皾剒た???佖鵳?倶逢た

?倶?鵳?

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 271 -

鵯???絏???湡涸?挿???濼麤??

???鵂玐務(wù)????霹嫦??湡?嫦???歘

????告絑鵂?紩ㄤ僑研?區(qū)?た????

幡兠?溏??紩??絑鵂皍????綶餩涸?

??卓鵯?佐餩檜??涰??涰?霹僈皍?

涸????僽尵剣????霪銳寵?剣涸?剪?

プ?餏餓涸 700 ????務(wù)剣涰????僽尵剣?

鵯???涸?銳?鵯???模??佐涸?佐?

勻?痦?紩????暟?剪??忘?尵剣綶餩涸

??鵯?????告??佐餩檜鵮吐??忘?

???鵯??佐餩檜??銳??副?????

???銳涸???叻??溏???紩?????

?霹??????暟?涸???綶暟?餩涸??

?唙椚封梡??剣?碫??鵯僽?呔????

湡涸霚挿封梡 50 ???????臘署???綶

暟?餩?歷?僽??臘署涸???鵯??????

銳????臘署??餩欽??涸?邍?雵????

涸歏餩告僽??鱈歏????剣??臘署餩欽

鵯?歲?錞??銳歋絊畮??佅?????剣?

?齡????雩?鵯?罜???幡嘽僑研??

?????嫦???剪ㄤ??尲鸑????

700 ?務(wù)嫦??剪餏餓?????剪?杝尲鸑

涸????????絑鵂鵯呋涸僑研?區(qū)?た?

?雩???臘署鵯???銳?盡絡(luò)?鍒?涸?歋

餒??絡(luò)?????????臘署?爙垷匣ㄤ湱?

崨玐叻??鵯?垷匣絛?嫦??湡嫦??湡聊

研僑研?鵳???????鵯??湡涸??臘署

?爙涸垷匣聊研?盡崨玐鵳遤?爙嫦??剪ㄤ

歋?鵯???罜?綶餩涸??鵳遤尲鸑????

涸鍒??鵯????卓雮?剪?????鍒?僽

????涸?鵯?僑研邍雮??幡兠涸溏???剣

??牢?呋???涸?鍒??

鵳遤?鵯呋涸?碫?た?????????

?封梡?剪???ず碫?涸??佐餩鵂玐剣??

?剪?涸?剣???剪?吐????鵯?傞?

?鵳??休??涸??絫佪??ぢ涸?猖絑?蟋》?

?湡??ず?紩涸???猖呩?蟋》?勻鵮絆

絉?呩??饋鵯僽?傞涸垷匣ㄤ??涸呩?聊

研 STAR 垷?蟋》?勻涸絑????侮???ㄤ

霢助?????鵂碫?涸呩??碫?幡嘽???

????絑鵂?紩?た??僈爍僽??紩??

僽歷?????霒僽歷??鵯呋?飾勻???

涸礵?ㄤ剣佪??焥???涸??????社

??呩????た?副?????務(wù)?鵘欽鴪

?????欽涸佪卓?

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 272 -

絑鵂鵯??湡涸?鵳???傞?寐藹???

?霚挿3 剢?涸傞?佐餩檜 52%6 剢????

? 87%鵯??湡??蔄涸?????蔄???

??????欽?禹絡(luò)涸佖鳴ㄤ佖鵳鵮剣??

??欽??呩??饋?????告?欰涸佪卓

????

??絑崸佐渤??鵮剣?挿佐蜦ㄤ?吐?

痦?佖尊??剪涸??遤????僽?佐佐

佐?????????偽?藺躖?呋??濼麤

牢?佐??濼麤牢???梡????禹絡(luò)鵳遤?

叻皊??嫦???鵳遤??紩叻皊！椚佐涸傞

??僽湧湡?佐罜僽?禹絡(luò)務(wù)?》?紩湱?涸僑

研??????僑研鵳遤嬙?鵯?濼麤???

?僽剣??涸?????銳????區(qū)た?遤

??

痦????絑?蟋》涸呩?佞??????

副??厤?碫?涸?????濼麤?呢??涸

傞??剪?剣??鷥????副社?????

溏溏???剪僽牢??涸??涸呩?僽牢??涸

逢た用?????た用?欽鵯呋??佪卓?暵

???

痦?????絫佪佖鵳?湡?た佖尊??

???涸??倰???僑研?た?銳?邍??

勻???ㄤ???僑研鵳遤嬙???????

?涸???嬙??卓?紩佐餩檜??霹僈??

???霪?涸崞?尵???卓?紩僑研??霹

僈??暟?剪?尵剣騈副???剪?????嬙

??紩僑研??涸?紩?僽?????涸???

??綶餩涸?????吐溏?鵯??湡?臘剣副

涰???怩宐涸??鳴?涸齡???吐?鵯??

?導(dǎo)?絛???盡霼??勻鵳遤絡(luò)?涸鵥?侮佖

?梡禹絡(luò)?鍒???罜?僽?剪鱒鱒蕱蕱???

?????

痦?！椚副?梡???涸！椚??????

?卓鵯???湡?紩ㄤ?紩涸???嬙嬙鰍?佐

餩?吐尊???僒??吐鸑鵂??！椚???

鵳?紩??紩??ぢ??紩鯪????！椚???

?告僽佪卓牢?呋????濼麤?告僽鸑鵂鵯呋

涸僑研?區(qū)???臘?濼麤????涸鯪???

??飾?歷?呋涸佪卓僑研??幡兠?デ霎??

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 273 -

?紩?紩鯪????嬙?????吐嫦???

?絡(luò)雦?妃僑研絕卓鵮尵剣?勻告僽???絑

?縨絛????

〥?????鵯??湡涸鵂玐?務(wù)鵮封梡

?????嫦???剪???絡(luò)雦??佐餩檜涸

傞??僽絁?絡(luò)雦涸禹絡(luò)務(wù)?臘?》鵯??湡

涸佐餩檜涸僑研告僽嫦??剪涸僑研尵剣銳?

?僑研??勻??絁?絡(luò)雦???暵?????

?鵯妃?湡涸傞??嫦???魧副???叻皊

?僽剪??涸?剪僽靆???涸ぜ??翫副鵯

呋?禹絡(luò)務(wù)??湬??》嫦???剪嫦?紩??涸

佐餩???????禹絡(luò)鵂玐務(wù)?湬剣?汥挿ˋˋ

禹絡(luò)僽禹絡(luò)??僽??鵯僽????????

湡涸鵂玐務(wù)封梡??涸汥挿飲稒導(dǎo)?絛?禹絡(luò)涸ず

?鴽鳥?副鵯?叻皊?臘???鍒????涸

?????

鵮剣?挿?????????絑?蟋》涸?

卓???紩叻皊！椚涸叻?????僽????

叻皊佞???務(wù)?嫦???剪?プ焥???涸傞

??社??霒鴝社鴝??模?欽?〥????

??湡鵂玐務(wù)封梡???禹絡(luò)涸??痰罏鸑鵂?

?盡??????鍒?涸痰罏??涸?????

嬙?霹????涸??????臘署?爙涸垷匣

?????嫦???嫦??湡?銳?荈???涸

僑??鵳??遤?罜?欽嫦??剪??余葼??

?嬙???封梡???????暟涸??た?

?絡(luò)????暟??盲????????嗎???

〥?????僑研涸宨?封梡???????

怩宐????暟?餩鵯????餘?僽剣??涸

??????妃??務(wù)導(dǎo)?絛?????飾??

??涸???錠??劍???媯?霃雦?媯

鸑鵂??霃雦?姺怩宐?彂?鍒?鵯????

倶??媯牢?鍒?怩宐涸??剣佪???劍??

姺鵯???涸封欰?

鸑鵂鵯??湡??》?涸?葻?涸?卓?

?飾???????????！椚?プ涸?岤?

???鵯??湡?炄?副????鵳???絫

佪佖鵳?湡?務(wù)剣??僽厤??湡涸忘??嬙鰍

????欽絫佪佖鵳涸倰歲ㄤ?助??剢涸傞

?? 50 ???? 85 ?????湡僽務(wù)????涸

欽??叻?鵳痦?倰涸暟???叻務(wù)叻檜歋 20%

??? 35%鵯?絑僽???涸宐???〥??務(wù)

??????????獆???檜歋 5%??

? 30%鵯???湡?》????葻?涸?卓?

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 274 -

〥?剣????涸?湡??鵳遤鵂玐?務(wù)?

?荈?涸?吐鸑鵂絫佪佖鵳雮プ???尊?劌皍

?雮絆絉劌?佪ず傞?劅?涸??臘?雮??

?倝?雩霋暟?鵯?遤????副???雷涸

雮???吐??勻??遤??枽遤?剣???猰

?鸑鵂獓?yán)?涸??封梡?勻??雩?? low 涸

??遤????雲(yún)僽?涸剒?涸??デ霎??

暟?遤?！椚宐?溫涸僽??涸????餴彂！

椚宐?????プ??嬙?????????

???餿僽鵯呋涸???！椚礵絈?宐?銳寵僽

餿?涸?

絛???????鵯?遤?????僽?

廩?廩????餴彂?佅敘涸鯪?????休

?ㄤ暟??剣 HR ???鸑?? HRVP 涸霃縨

HR 罈?霹絑鵂鵯呋涸?鸑?た封梡??勵(lì)絁務(wù)

??！椚宐?剒?涸僽暟?遤???????僽

荈??礵絈?宐?銳寵??????鵯??絏暟

?鵯?遤??僽?叻嚸?荈?僽?劅?鵳??

???涸ぐ?????濼麤荈?剣尵剣綶暟?

餩涸?????尵剣綶暟?餩涸飲稒?暟?餩

綶??

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 275 -

2020 ?駢?????婢???耘?76 ?熏? 3 ╗??

缻?╚?·缻???

ぐ?ず??涸???雷雷鵯 3 ?剢 76 ???

絑?涸??佦?鵯?佦??務(wù)吐剣絫佪佖鵳涸???

?????涸?湡僽?ず姿??涸?繠 76 ???

????廳??

??? 8 剢?涸傞??佐????鷻僽?

?槧槴?????た溏?鵯?槧槴?濼麤僽??欽涸

た?????厤???湡涸ぜ??絛鵯??湡涸餏

餓?????歏霢?????歷?絛?鵯?槧槴??

?霹鵯僽ㄤ??剒??涸齡???涸??ず妴ず?

???掔?勻涸槧槴僽???靧勿?罈??靧侮

?綁???絫佪佖鵳?湡絆?????倝?錠??

湡?倝靈侮?絆絉垷??倝?????遤?剒

絊??????剒??涸齡??????ぢ?邍?guó)?

靧????鵯?棇餥涸槧槴絛??

?模鵯鸑歏霢??飾???? 6 剢?傞鵯

??湡???涸???鵯僽???湡涸??愿鵯?

?湡??務(wù)??倰涸??屠嵳??鵯?嚁渹剣??

呍?涸暵挿?痦??涸????ワ鴝鵛 30%?

?勵(lì)?騟??涸〥??嚁渹?呔嬙?????鵛

30%?痦????剣???プ贍逢 7×24 ?傞?

?????僽傞?鵂???模?? 3.46 廳涸?

????湡絆????涸倰歲霹臘?臘?????

痰罏臘?臘????涸????滿??涸?靂???

?鄄??歲???畊??湡鷶??渹??涸??

???絟???鵯?傞??湡絆???綁???

?臘?臘???????僽綁???絫佪佖鵳?湡絆

??休???????封痦罈?涸????飾鵳?

??鵯??湡絆????絫佪佖鵳???絫?假??

??侮?絫佪佖鵳?湡涸鵂玐?務(wù)?????

封梡贍逢??涸??名? 7×24 ?傞?熱???

?僽?剣??????尵剣????涸?瘻???

??欽涸僽鵂?綁????畮嚁渹涸??倰???

侮?嚁渹涸蠒??僽齡??纈???剣駈?涸嶊餩

??ㄤ嶊餩臘?勻餝???涸嚁渹ず傞?尵歲?梡

????餝??瘻?????封痦罈???????

?汥挿?涸傞?????飾?????蠒????

?椚雿???????餝??瘻雿???絕??

????嚁渹????????????エ???ㄤ

?????

??雷雷牢?????????傞僽鸑鵂?倰ㄤ

??倰涸鸀??！???倰涸??翫禹????鵮

剣??涸??????ㄤ休吐???倰??太鸑鵂?

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 276 -

?涸湱匹?虛?鍘??猙?????湱?????プ

吐鵯貓???臘?雮??劌??椚鍒鵯?纈??プ

涸湱?倰?ㄤ欰崞??劌?溫??劌??韌?鵯?

??霚愿?霋?鵯????ず?涸?繠?呔????

?剣??涸???

た勻封梡?勻騈???涸溫涸??呋???妅

磋紤蒀涸?倛蜟倛50 ??涸罈晀???荈???

??? 95 ??涸??盲逢た封剦對(duì)?撓罆?痰罏

鼜霼剦對(duì)??????涸??僽 82 ?涸?螨罜

僽?嵳???勻涸?加咱??剣??涸?歲騈??溫

涸??呋???鷅寵涸僽?貓杝?偽?僽勝た剣

佦?涸?????勝た涸佦?僽歷??僽韝?に?

???侮?絫佪佖鵳???涸唙椚鵂玐?務(wù)???

侮??騄ㄤ梡朐涸霋?鵂玐務(wù)??封梡??尵剣?

?????嚁渹勝た涸佦??

?姼?眜??涸?槧槴??鵘罜欰????侮

?蠒?崞?涸霃雦務(wù)槧槴僽??剒?銳涸鄳???

????湡涸剒?倰剣?純???涸蔄??僽?蘡

蔄?僽槧槴??涸??????涸???齡??

?ㄤ?涸??霼勻欰????涸槧槴????ず?

????繠嗎鷻涸暟?????????齡呋???

蠒??霼??く?痰罏鷐????溏副???欽

涸?銯?蠒?絆鵯?傞?僈涯???銳涸僽鵯?杝

?偽?齡?槧槴涸撐晙???餻?槧槴劌???繠

涸??雮槧槴??鵯???涸??魧?韌???

????プ?貓??涸絶???僽?貓?吉?ず?

??湱?涸魧?雩ず??欽鵯呋涸倰??模??絫

佪佖鵳?????涸痦?????倶?エ?剣佪?

???

エ?模?た????????涸?湡???

??涸嚁渹??????映??鵯貓?chǎng)T涸椚鍒

?映???欽??繠涸?霋??瑲?嚁渹???臘

鄄僈瀦叻?涸????????臘蔄 2400 ???

????涸???僽歷?呋涸昶??????臘?

欽 20 ?涸?????嚁渹涸???????涸?

寵??僽歷???封痦罈????侮?靃?絆?飾

????涸唙椚饑霄呋匣?????溏?涸侮?

?絁??鍒模梡朐た???倗??區(qū)???絫佪

?騄た勻???????剣佪涸佖鵳挿????

???荈?錣??剣??涸佖鵳?

痦???剣??餝????涸?瘻?勻霹?

???呋匣?涸???????尪封僽歷??晥涸

????呱副福涸櫘渹僽?僽昶??涸????橈

??涸捾???僽裥蓆?鵮僽紬唞?涸????涸

僽??齡??涸痦?猲滾?涸嵥?弩??罜勻涸?

?????侮???????倝涸?霃雮????

???臘偽??涸溏??椕剒繠涸??嵳弩??涸嵥

?弩?兞痦?傞?ッ梡?????鵯僽??尵?

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 277 -

歲欽僈瀦叻???涸?銯?

?魧?湱??涸僽嗎絡(luò)僽?〡?麤涸?侚臼

May I help you, sir???齡?嚁渹剣駈?涸餒??

?蘭臘??僽??模模????導(dǎo) AI導(dǎo)???

蘭臘????涸僽歷??杝?偽?涸！????

紩?韝勻霹??鵳?鵯?嚁渹??銳涸?僽霹?

欽?紙?乼?瑟靈庛??欽?紙?乼?歏錠紙?

欽?紙??倝?禹??僽涸?霪僽???歏霢絛

?涸！?痰罏雮?涸盡紙???歏霢絛?涸！?

?銳???鵯僽?臘僈瀦叻?涸魧?雩ず鵯僽?

?唙椚?涸痦??挿?

痦??挿僽???侮?呋匣??絁霃雦副涸靈

侮???????齜?欽 20 ???磧涸??

??鵯?????涸??僽????劌?涸僽?

?荈?涸欰崞僽?勱勻???靍疭剣???勻偽

涯??涸爍?涸劍?僽?貓爍?涸勱勻?劍???

???涸???錜模呋匣??た??吐???絑?

????涸猙?歏唑?嚁?涸鯊?溏溏?涸齜??

齡????涸?傞?溏溏齜????嚁???ぐ?

涸ぐ貓?紩韝鯊雮??濼麤鵯?齜?騈?僽?騟??

????エ?????????剣鵯呋??

???臘?鸑鵂????涸槧槴??灶???傞?絑

????涸????????晙槧槴?????涸?

??晙槧槴雮???倝?錠???涸絆絉垷???

?涸??垷???槧槴雮???倝?映椚鍒鵯??

歲涸?紩?韝???呢?罌涸傞????用?騈?

?ず?妃涸???繠???ㄤ??剣??ず涸霢?

濼麤騈???翜歷?濼麤霪牢???庈麤濼麤霪

牢??唙椚齡??臘鄄僈瀦叻?涸???

絊?? 76 ?涸傞??????? 3.14 廳涸??

灶??

?雽鵯傞剣?吐?????????涸?僽

?呢雮???騈????姼葻?涸匹?涸?????

???霪?呢?佅稅????鳴???綁????

???涸????鵯?呩???綁????

2019 ?? 2020 ???休??僒賻罈???封痦

罈???鵴罈?瘝霽?罈?涸佅?ㄤ??????

鵮剣???霚雮??涸??劌???雮??涸絫佪佖

鵳?湡???劌??劌倝?劌?涸?霚ャ?????

傞??絛?涸?咓靧??罈??

???靧勿?罈????綁?嫦傞嫦???封

欰滿??騈絫佪佖鵳剣?涸佦?????絛???

勻??佦??

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 278 -

??僽?????涸呩?湱???鵂僒賻罈

?靃玐涸ず??霪?鵮雵?鵯呋??呩?僽???

???脰艵?瀊涸呩?????絛??????鵯?

呩?涸??眜?

?綁??湡?盡涸???剣???渿涸粉?繠

??務(wù)剣?妴繠?僽?銳梡掔梡く涸??僽??

???僽???告僽?粉??油劍涸傞?吐?梡プ

?????掔?涸????僽??ゑ????涸?

?霹??????雵????ゑ???????絫

佪佖鵳涸?雲(yún)?た??涸遤佟??????佖鵳

皍??剣佪??????務(wù)??鵯呋??錞?く?

?涸ず??涯櫘烽??く??涸ず?????烽?

???鵯呋????銳騈????鵳遤尲鸑??

?溏烽?濼麤僽絛??鵮僽??????????

鵂??????銳瘝プ?勻?騈?霹?銳く并?

臘?「???映???梡????欽霹霢?溏ず?

?滿??涯櫘烽鵂勻?湬?撞??????溏僽?

????烽?霢?霹??撞?????鵯???

?烽?涸???倶匧???????蝲涸佪檜??

?????繠?プ???く???銳涸粉??倰

?ず????孞忘忘涸???霹鵯?絫佪臘?佖鵳

に?

????僽牢?呋雮?姼?欰?涸呩?封欰?綁

?ャ???絛?????猽???勻霹?霹絫佪佖

鵳涸釁????銳????鵯???僽牢?呋涸ャ?

???濼麤綁?僽?餘????封?欰崞絾ざ剪?

??休????涸剣名?勻騈??霹溏鵂綁??

??涸??暵?涸怓??

爍???涸??????涸?僽?餘?綁??

???????鵮剣??暟????涸??鵮剣

?吥???溏?鵯呋涸?吥?靀?僽?僽俒??謉

???呋?

?綁?????帿?涸???俒???涸?

映?????プ?涸???? 2018 ???綁??

???盡?劅?用??綁????鵳絫佪佖鵳?僽

????????岤涸?兞???剣??鵯呋涸釁?

?佪??????棇?鵯???釁?涸??齡??

瑕界僽牢呋??盡肍將涸????絫佪佖鵳?蔄嚦?

?勻涸ャ???勻?雷?雷??僽牢??釁?涸?

??僽???????涸ㄤ靕匹????勻霹?

??剣??涸佅?牢??佅?歲ャ?鵯?撐晙僽?

????盡??絕勲涸?????絑蠒吐副??劥

??霃務(wù)??絑椚ぢ??棴?????涸プ?宨??

絫佪佖鵳靃?灇瑕涸鵳?????????ぢ??

?宨???絫佪佖鵳靃???牢?呋?霹???雲(yún)

??????

鵂???ㄤず遤?崨傞絑?ゑ??霹????

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 279 -

雲(yún)尵歷????????告僽?綁??絫佪佖鵳

涸傞???湬??導(dǎo)???僽??蜦???騈??

た?佅稅?????絫鵮僽???佅稅????

??絫??勻??騈佅??綁????湬?導(dǎo)??

僽??銳牢?呋?臘?飾プ?涸劍????涸劍劅?

??鵯???挿??雩?僽銳???纈??鵯??

絛??????絅?????????????

用????馰?絆???雖?????鵯??絆涸

絆??鵯??絆涸絆プ??????剣綁???涸

名?鵮剣 HRBP???鄪涸?椚??????絫佪

佖鵳??馰涸名?瘝???嫦?剢翸?妃??僽?

??馰???????欽?馰勻暭?鵯???

?雩?僽????絫佪佖鵳???蜦?佅?涸???

??僽牢?絅??涸ャ?鵯??絫佪佖鵳湱?涸

?硂?????罜???鵮???封梡剣???硂

梡??絑?????????副??暵?餥???

?霹??嶻?????封梡絫佪佖鵳涸厤??硂嶻

?嬙??鵮銳?????鵯??硂鷐???馰?絆ず

?涸呱副?鷐??????涸呱副雮???飾溏?

?姼?????絆?湬???靀????鱈??

絶?愿嫦?妃焥中涸傞???鵮吐????麁?

涸??????麁?涸絫佪佖鵳呩????邉埋鵳

???姼???馰?絆?????濼霋倰?涸獤

稡???????「渤?告僽???幡嘽?濼麤

椚雿僽?銳?騨勻鵳遤熋災(zāi)涸??劌?銳涸僽?銳

???務(wù)?騨歲太??臘鯪????溫姻涸臘??

??勻??勻溏溏?騨倰?涸???????

勿?罈?騈????涸齡?靃?????鵮???

涸??挿靃??翸???涸?湡副??霹綁???

????絫佪佖鵳靃?涸灇瑕務(wù)????????

????靃???靃?????涸雿?副????

??嫦????靃?涸餏餓???雮??????

絆????馰?絆涸?プ??絆猽?ず傞??

鵮剣?休??ぐ?罈?涸???妃?靧??雇罈??

?封痦罈???鵴罈?絛????涸???剣?罈?

??涸??佅稅?馰?絆?馰涸暭???副??

??????涸???肅??稒?ざ??剣???

鵯??炞涸?卓?告?卓?銳?鵯?靃?臘蜦???

涸猽霅??僽歷??????絕????鵯???

?僽?釁??溫涸僽銳釁?????

??勻溏溏鵯?撐晙鵯僽勿?罈??傞鵯僽

??????姿??涸駵????騈?た?孞?

がが?僽??鵯?撐晙勻?霆?涸?卓?銳???

靃?溫溫姻姻涸????涸霢僽?銳剣???帿?

涸?剣???崯?涸???湱?帿?涸鵯???

鵮僽???魧副涸???溏??????翸?抧??

???勝た?jī)u捘傈擰擰?涸????副?寵程

蘡????

??????荈?涸???僽絫佪佖鵳涸騨遤

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 280 -

罏?！倰呩????偽???尵剣溫溫姻姻?饑

??????兞務(wù)?佐?僑研尵剣溫溫姻姻?饑?

???溏?溏僽尵剣?歲鴪???椚?涸湡叻??

??錣??釁???僽????絫佪佖鵳?湡?剣

?騨剒?涸???

剣?釁??騨た????????涸???

???????劌?涸銳寵?????霹?綁?僽?

?????プ????????荈????餘涸?

盡???絑?用?銻渷?プ涸絫佪佖鵳??ㄤ?騨

??絕ざ??唑?雦夠?飾??ぢ??絫佪佖鵳涸

貓??

????溏??鵯?唑??務(wù)剣???ぢ傈裈

雦夠?鵯??プ纈???霹僽綁?務(wù)?涸呍?舸?

???????櫶鷥?? 240 ?貓?鷥??絫佪

佖鵳涸靃玐紵???涸唑??務(wù)雮??涸呍?舸?

???務(wù)?????????????僽?ぢ傈

裈?湡涸絕?瘷鳻靃????荈?涸絫佪佖鵳靃??

鵯呋?雮???務(wù)涸 240 ?舸???????絫佪

佖鵳涸貓???嫦????滿荈?涸??荈??

釁?鵯?絫佪佖鵳涸?卓?劍?????鵯?貓?鷥

??絁??僒賻罈?涸錠?靃絁???剣絫佪佖鵳

涸?馰?絆涸?プ勻????鵳遤釁?騈瘷毟?

?鵯?鵂玐務(wù)???獤稡?????呩?嬙

???鱈???? 200 ?勵(lì)???ず傞??鵮釁

????涸???卓?

綁???僽???尊梡?臘???涸?盡歷?

??尊梡?臘???僽???涸椚?尊?梡?涸臘??

???侮????務(wù)剣猰???猰???????

??絫佪佖鵳剒??騨???猰???劥勻?僽?

蘭????蘭????蘭?暟鵶瘝?倝?助涸??

涸??騈????僑??涸?????餤鵛???灇

瑕?卓釁????????禹絡(luò)務(wù)?鵯呋?溫溫姻

姻雮??唑?呍?舸???傁???椚雿????

???騨務(wù)?欰??????鵮剣????呩??剣

??涸?????蔄餩??傞???????た

剣紙吐??騈??雷雷??劌?涸欰?涸佦??

?鵯?鵂玐務(wù)??封梡?騨吐?欰??劌?帿?

?????侮??騨鵂玐務(wù)絑?剣ず????霹

??紩湡叻?吐?????吐霹?霼??溏僒罈?

涸錠?????霹???唙椚尵剣?騟???吐霹

?霼??溏僒罈?涸錠?????霹???倶鷥??

僽?剣?????吐霹?霼??溏僒罈?涸錠???

?濼?錣?霼??溏僒罈?錠??????叻?瘷呩?

??????? 2019 ??餝?鵯?錠?佞?

?盡??????副????溫涸封??匧?涸??

????錠?欽??匧荝??鵯?鵂玐務(wù)???獤

稡?荈?涸絑?小巤?荈?涸呩?????ざ?絁

プ?劌?涸??錠???????封????錠?

??プ?椚鍒ず傞?爍??鵯??助???劌?

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 281 -

釁??劌帿?

?絕??綁?涸絫佪佖鵳?騨偽??僽鸑鵂

????ㄤ?佅??勻模?涸?????痦???僽

?????絆絉???紩涸靃??僽????挿

涸靃???鼜霼?休??涸??罈?騈???飾灇

瑕靃????馰?絆?滿?ㄤ?プ?飾????

務(wù)???輑??唑?棴??????絫佪佖鵳涸

貓?????2020 ????僽???絁副靃涸?

??歋唑?棴涸 240 ?名?勻???涸???プ?

??湱?鸑鵂鵯??涸?鳴??剣??臘??僈

?????絫佪佖鵳?助??劅?僈?痦????

???饋副臘?剣??綁?涸??勻?饋?

剒た??霹?綁?鵯呋昶??涸?盡??溫

涸??劅臘剣劌?涸名??????????副?僒

賻罈?霹?涸?讏?翴絫佪佖鵳??涸?務(wù)??涸?

盡?僽????????劅勱勻?絩絯帿????

騨遤絫佪佖鵳?妅??綁??妅綁???涸名?

???絛?封齱?騈???飾勻???絫佪佖鵳涸

釁???罏靧靧???

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 282 -

2021 ?駢????╚????侞寛?ˋˋ?俚??+縹侞侊????痓?

廣??矻璇?艧?劔???

??霹???????告僽?湱????僽絑

崸ワ劍?嫢傁逢銳?鵳絫佪佖鵳銳餻臘?遤涰?

?????映???鵂??????皍?涸荈??絏?

劥?勻荈?廩?涸??????????僽??痦

??獷?ˋˋ藹??涸????

?剣??魧?痦??魧?僽！椚罏???涰

紵遤??絑椚 8 ??????盡僽 2012 ?????

?涸? 6 ??封???? 7 溁 31 ?3000 ???

歋? 2020 ㄤ 2021 鵯??涸氋??荝?????

????鳥僑????侮???涸佖??寵倝?用

??猰??盡ˋˋ帿??皍猰?肅?剣??盡??涸

〥????ㄐ?僽鸑鵂匹翫緸?絶?僑??涸嵠惐?

絕ざ絫佪佖鵳?侮?務(wù)????絁??涸???蠒

?僑???鵳餑柄縶謭???

?鵯?傞?挿雷???爍?剣挿??挿???

ャ????錣?湡?佟瘻?絑???剒鵛?靈 0.5

涸???檜??佞 1.2 ?廳涸錞垷吐雮?錣?侮?

?????錛??剣鵯貓?歲涸?僽?撐??涸?絶

勻?罌?僽ワ劍??涸?絶??????ワ劍??

???ワ劍??梡?剣?臘??涸僽副????ワ

劍?????ワ劍?齡?ワ劍涸?絶????遤?

?霪缺眜???涸錜爽???臘欽姻?涸ワ劍勻溏

?侮?????????務(wù)???????剣??

??霒?佟瘻??臘?剣??罏ㄤ???罏?臘??

帿?涸椚鍒佟瘻??勻涸????????絯??

??吐??錜涸溏?勱勻 3~5 ?務(wù)?????

??逢吐?湡?涸朐???鵳遤渹侮渹侮劍?吐?

勻歷?呋涸絕卓??僽餏?檜餛鵂 50%?副涸?封

??痰罏僽??罏?吐嶊????錣??勱勻鵯?

??錜罜僽???

勻溏???? 2009 ?? 2021 ?涸僑研???

幡兠涸儑爙?務(wù)????絁?????饑?guó)牶?勵(lì)騟

????絁???????騈??絁???????

?????嫦???涸????????齡??歷

??欽??僑研鵳遤?區(qū)?僽??鵯僽??荈?絡(luò)雦

涸僑研2018 ?僽剒?油??臘??? 28,000 ?

????臘?? 15,000 ????

??????傞??饑?guó)牶詢u????汥蕱涸鵂

玐鵯?汥蕱涸鵂玐?絑崸??副??岙屁?湡?

勻雷涸霢?僽?????涸?錜???歲絑崸?

2021 ?鵓勻??鳥涸撐藹??歲涸???鵓勻?

餛鵂 9%?副涸????歲?剣??嶊餩???

??剒??鍘涸宐卓詪蝲???映嶻??剣務(wù)??

???駮??

齡?牢?駮涸ャ??? 9?10 ?11 剢?剣?封

休??欽??佟瘻副??盡デ霎??????臘?

8.5 ??妃??妴? 7 ???卓? 7 ??臘???

?涸傞????濼麤??駮涸??姺 30%??

?????絑?涸??僽?瘰?劥鵮嶻?涰????

?鵯僽????倗涸??荈?涸餏???鷓?湡

?涸???????霹???遤?缺眜??

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 283 -

? 2018 ???涸霢????鷅寵??霒??

ワ鯪氏期??氏期???鸑鵂副?封?ぐ貓倰?

鵳遤輑餴?? 2018 ???輑餴僽侮??封??ㄤ

??罏鷅寵涸??倰ぢ?告僽 2018 ??僽佟瘻鷶幯

佐稒涸??贍逢??溏???絁?? 2018 ?2019

??????告??絁??導(dǎo)僥???僈儑??

僽倝?涸????滿 2019 ?涸佟瘻鷶幯く稒?副

20 ?氋?涸?????盡?輑餴鵯?梠蒜「??

???????封餧?餧??齡? 2021 ???

?劥副溏??剣涸輑餴鸑麤????鵯????鄄鶖

??勻獸????僽??霹涸 9 ?10 ?11 ??傞

?媯???涸??佞妴ワ劍?????剢????

瘝欨蕘?????絁???????餧偽雿僽?

?錞垷涸倝??封休偽雿僽??涸嵳??套?湡?

臘?鵳遤 A 肅痰罏度肅封?涸??絑鄄???獸?

??

??勻???鵯?遤???銳鍒?涸?僽??

???????????蠒???罏勻雷僽???

鲿?鴣涸紙吐告僽ず傞??侮???偽?幊包涸畊

????僽??????汥蕱涸?ㄐ???僈僈濼

麤???剣??涸?寵告僽?臘忘駈鵯??寵涸?

?嬙??缺????齡??鵯貓??????呢瑲

??

???涸????遤?雿?副?剣????絛?

?????湱?涸錜挿鵯?錜挿???????佖

尊???湡涸蠒?朐????呢?????????

???僽瑲???溫姻涸?????

?卓?剣鵯呋涸?絶????勻?屠欽??絫

佪佖鵳椚爽唙椚?勻涸???禹勻溏????瑕界?

呢??鳴??瑲??

??僽????幡兠涸嚋檜????????

鵂玐務(wù)???? 4 ?絶??蠒????????

???騈鵳?倗涸騈鵳導(dǎo)撐騈鵳?????

た?倗???剒た??????鵯呋涸??埋忘

嚋檜????紙涸鵂玐?務(wù)?呢爍?侮?鵂玐?

?勻佅稅??涸??絕卓?

??尵剣?鍒絫佪佖鵳???????絁??

欽涸僽歷??欽涸僽嗎??欽涸僽?????欽

涸僽?！??告僽?滿絫佪佖鵳???た??鍘餿

勻餿帿?封梡?臘?鍒?涸佪檜爍?? BEM 垷?

雷涸?呋溫涸?剣 25%涸????卓?臘欽?

?涸?絶??侮?崨玐ㄤ絈蒜臘?? 25%涸薴?

??鍒??????欰??涸??涸?臘?僽??

?涸?

???倗??！?！椚鵂玐務(wù)溫姻涸僑???鵳

?僽僒罈?雷涸???溫?嫦???ㄤ?涸????

鶴鰳???禹絡(luò)副?鵳遤ッ梡???唙椚???剣

????霢助涸?????涸?挿??勻??嫦

????剒?劥銳寵?????????????

鵂玐務(wù)?????涸?椚佪檜?

????剣 150 ??湡ず傞???嫦??湡

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 284 -

蕘?剣????臘?唙椚?勻?吐?欰 150 ??

?涸?絶鵳遤絡(luò)??紵?た?????副?剣?

湡涸碫?鵳遤??副嗎?禹絡(luò)?絛?餴彂??欽

涸傞???雮?????ㄤ??涸飾挿?剣湱?涸

?絶ず傞僈爍叻??絫佪佖鵳デ霎??鱈?劌礵?

鱈??臘劌礵??

????劥銳?涸???僽騈鵳?倗涸騈鵳

????幡兠涸銳寵嫦?縨???????騈鵳?剣

駈?姻爍涸????剣??僈爍涸???寵ず傞

臘?剣??幡兠涸??騈鵳?檜???臘???侮?

??剣??????涸?禹??剣????幡兠涸

嚋爽?僽???湡?欰?????

??プ剣??幡兠涸??騈鵳鵂玐涸傞?！椚

?鸑鵂??プ?倗佐???涸?爍??ッ梡???

????禹涸鵂玐?臘?雮！椚罏??幡兠涸溏?

??勻??????僽侮???????勻??

駈?鵮僽騈鵳???????遤?駈?鵮僽湡?ワ

鴝?????????霪牢??????涸た?臘

?傞絛???涸?匣??僽??銳僽靍涸?錠?ッ

梡?

?！椚??菔?務(wù)剒?銳涸僽銳嶊?????

宕鵴?剣????涸??????歷??剣????

僽拇?????卓???！椚??傞??????

???涸霢??粉?鄄???饑?鵯貓??僽?

??韌?涸???姻?勻雷涸霢?卓???鵯??

?霪蕘?銳??? 3~5 ???鵯呋??剣???

???銳雮??錣??荈??暋銳?剣??溫姻臘

?????纈??涸?禹?臘???佅?ぢ??涸

???

?鵯?鵂玐務(wù)???佐?????涸導(dǎo)?罈?

?撐渹鵂玐務(wù)吐雮??涸??プ?錣?荈?涸???

???幡兠嬙????涯鵳???鵯??禹??

?剢????涸???????絑?封欰?逢?

雷涸??剣?臘僽?剢????????吐剣霉鷥剢

??????????????卓?銳?????

?涸霢齡???銳??傞?涸小巤?

??????嬙???絫佪佖鵳?玐絛???

勻涸絕卓?鵯?絕卓?????電???????

?剢涸僑研??嬙?倶??ㄤ侮?僑研嬙鰍?欰

?蕘???涸?騄???涸?騄僽歷?嚋爽?僽?邉

?????！椚務(wù)涸?駈ㄤ瑟?僽！椚罏偽歲稒?

?????遤鵂玐務(wù)涸嫦?絈蒜??勻涸?????

?涸プ??? 8 ?傞?僽????に????銳寵

プ??? 3 ???騈鵳涸?????歏霢?に?

??尵剣??鵯貓?????劅????鵯????

?欽??鵯??禹ㄤ絫佪佖鵳涸?剣靃玐垷?臘?

?欰涸絕卓??剣?逢涸??尊??逢???剣

鵯呋?欰???幡兠涸?禹垷??た臘?????

??????臘???盡?絫痰罏僽???湡?絫

瑲???涸???

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 285 -

?靧?休??餻臘鵂玐務(wù)絛???勻絫佪佖鵳

椚爽ㄤ??涸???????猰???侮?務(wù)??

?絁?????蠒???絑蠒鯪?涸鵂玐務(wù)鸑鵂猰

?涸?媯鸑鵂僑??涸鵳玐臘?雮崨鸑劌皍??

雮絫佪佖鵳?????皍?尊??絫佪?

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- - 286 - -

2022 ?駢????縹侞侊???假???み???

缻?鰑?????硅槏╚?

??雖?臘剣紙吐?????絫佪佖鵳?騟?

?????涸??僽?絫佪佖鵳?呢????倝?

?庈麤???涸????氋?勝兞?歋?絑崸?

佟瘻瘝??絛??剪???勻????涸??

??僽????遤?勻霹崨??涸??假?涸

???荝??崞??臘??湬??勻?欰?涸

??????????劅臘??????佪涸?

??劥涸鸀?臘????????絫涸????

??呢鵘欽絫佪佖鵳涸倰歲騈?騟?絛ぐ??

?餻臘?尊?蕘??銳?

?涸???銳吐?????????吐?絏?

???僽靆????霪?ゑ霹鵂綁??濼麤綁?

僽?????餘??涸??去ぜ霒?告僽??僽歲

濼麤???ワ????????僽??綁?偫?涸

ャ???鵯鴝?吐皍??絏?????盡涸勝兞?

痦???僽??????涸????涸倝??蠒

?確程?騟??傞僽牢?饑涸ャ??吐?鵯??騈

?????挿????????痦???僽??

僽牢?呋??絫佪佖鵳???絯?鵳涸?鵯?涸

軣軧佪?????涸鵯?絆絉??僽牢?呋欰聊

封蔠?絯封?涸ャ?鵯???湱????僽??

???馰涸?

??僽靆-雩霋綁???

???絏????涸綁?????勻溏???

?涸嫢?盡ˋˋ綁?務(wù)???? 1995 ??用?匆

?僽??????餘?呍?椚爽涸?盡??湬?

勻珘姿錞垷封?蜦?????涸??雖钚??愿

副????溏???涸?晥??餛鵂? 1000 廳

鵶絯 18 ?蜦?務(wù)????涰???絾ざ??涸獦

尼鵶絯 12 ??務(wù)????字??忘??靈叅務(wù)

????瘝瘝????湬鷅寵涸??僽臘?嶊餩

罏?鳴繠?涸?瘰劌?劅臘?絛嶊餩罏??繠?

涸欰崞?齡???傞?臘溏?ゑ?嬙鰍?涸僽綁?

涸?????????剣??????侮??

?剣??匣?ㄤ???????????勻溏???

??涸????匣?剣??ャ???剣???

封??去??椚??????劌倝?綁?餴！?

猰?鄳??? 4s?綁???????輑瘝瘝?禹?

匣???????僽??綁?餴！鵯?匣?綁?

餴?！椚鵯?匣?????????鵮剣休??

??嚁??獆??鵯????????爙涸鵯??

愿?僽??嬙鰍叻勍涸???湡??卓?jī)u勻荈副

嵳涸?名??臘鸔鵂??涸呠彂 π 休???涸

?名??臘?鸔鵂?????鵯?僽?????

?????濼ぜ涸休??〥??痦??涸?鴝??

愿務(wù)??溏?剣??涸??帿覰務(wù)?鵮剣庛?

????鵯???僽???皂??務(wù)涸??絾ざ

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 287 -

???傞?吐??剣???畮涸休?鵮剣???

??僤涸???????湱????た?吐?

?????涸???叻??瘰?

??痦??愿??溏?僽娀卌 1 尼??嚁鵯

???嚁僽?匆?涸呍??媯??梠??????

務(wù)???愿僽??綁??覰?寐韝?礵鷥??鵮

剣????????涸?嵐韌?綁??勻涬???

??僽?休???????????涸???剒

た??涸剒た??愿僽?????鵯?剢涸?傐

銳??涸?獆??ˋˋ誜?·副嵳匠寐?涯寑??

梡?絛???爙涸僽??綁???涸??嬙鰍

?銳涸?呍?涸?湡??????涸鵯?????

蠒涸剣????????涸剣????????

溏??鵯???剣尵剣????僽????鵂涸ャ?

痰罏霹?????鵮尵剣勻???涸ャ?餓滿氋

?佟瘻涸靈侮名?????遤?飾勻??妅鵓

???????涸???

鵯?僽??》涸??????涸?兞愿副?

僽??濼ぜ涸??????僽?????涸休?

碫????????溏???涸??傁剣???晥

????韝?崍?????偫?涸?剣??荈蠒

涸?晥嬙倰霹?覰?????涸僽??俒??

齡?偽雿僽??涸荈蠒?晥鵮僽???晥偽?

????涸?僽務(wù)?畮涸?餘???偽雿?僽?遤

??鵮僽休??寵??綁?禹涸???臘忘駈?

?涸?寵?

??僽牢??涸-??倝??蠒?確程

????溏?????涸???僽嬙鰍?涸

告僽???濼麤??????帿??銳???蠒

?????勻????佐??劌呢?鵯??歋?氋

?涸????假康??????遤??剣嬙鰍

?涸???霹?鵯?ㄤ??匹?????涸椚

鍒錭?勻溏?錣???涸佐?勻彂?銳僽剣??

倰??痰罏霹?卓霹?僽???嶊餩??銳僽吐

?欰???碫?涸嶊餩遤?ャ?

嚋?勻溏??遤?涸佐?勻彂?銳剣鵯??

?????????吐鵮剣??宐毫??魧??

??獆餱??瘝??佐??齡?????韌歋?

假?崨??涸????佟瘻??????崞??

?臘??????佐?絕匬務(wù)涸???銳勻彂ˋ

ˋ??ㄤ?吐匣?膚?吐「???涸?????

涸???鵯?絆僑研勻溏?鴝鵯?愿溏?氋?

???銳僽? 2020 ??務(wù)?佟?緸涸??僑研

務(wù)??溏?2020 ??氋?涸????嬙 2019

???假康??妃ず嬙???餛鵂 52%假康?佐

??劌欨?餛鵂? 66%倝?肽擰溫涸僽???

??涸假康???鴝僽??荈?涸??僑研歋?

??涸霚挿?湡僽?? 2021 ?痦????映涸

?????銳溏痦???涸僑研?氋?涸 20 ?

ㄤ 21 ?????ㄤ?吐佐??剣?ず嬙?涸?

?劌???涸僽?吐佐???劌?僈儑???

????罌?鵯呋涸??????臘崨??

??臘???假?涸欰??齡???倝涸?絫??

挿???勻ャ???????????臘???

涸欰???劥???涸欰?????劥?欰崞?

兞????挿涸??????倝涸?絫??挿涸

勻彂???翸送???勻溏?僽???宐毫??

魧?鵯?????涸欰???????涸佐??

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 288 -

???

????勻溏????佐????涸牢?呋ャ?

???????剣溏???涸?????僽???

??畮剣?餘涸??齡???涸??涸??膚?

?僽????餘涸荈????務(wù)???銯??鵯

?碫?涸???愿副?爙涸鵯???兞愿???

?溏?僽??剣?餘?涸???嬙倰霹?副錭涸?

棇棟????ˋˋ愝?務(wù)?????錭僽莽?綁?

梚槔???涸緸紤嵳兞???僽???剣?餘?

涸?

告僽鸑鵂????僑研鵳遤?區(qū)溏???鵯

???涸?佐臘???副僽??涸????絁庈

麤涸銻渷副??僑涸?????銻渷?繠?挿霉

???涸???剣荈?涸??休?罜???湡?

劍????繠?挿霉溏???涸???????

剣?????尊涸荈????痰罏霹??蘡??

?副?鵳遤????愿晙騈?鶣?湱?勻霹嬙鰍

皍??齡?????韌?卓?jī)u?溏??剣???

尊涸?妴???副???吐??に?鵯?瘷呩?

儑罜僒錛?鯪?檜?僽??涸?

??????剣??鵳遤?帿?涸靈灇騈尲鸑

??鍒???倝??蠒???湡?涸梡朐僽牢?呋

涸???兜麑導(dǎo)僥???挿痦?挿??錣?荈

?緃??禹?涸??ㄤ倰歲???涸???僽?

鵂?涸絑??????痦???僽尵剣??涸?プ

勻餏餓?僽俷勳??嬙鰍??臘??ず??倝

??剣???鍒?臘??爢???剣??荈?杝

?涸臘?齡??勻???鵯倰?涸????嫦

????プ涸??臘??僽????涸?劌?銳涸

僽鵯????梠?涸??????餩欽副??

???劌?涸???齡?剣尵剣歷?劌?涸倰歲

臘??鵯???涸傞?????劥??去???

????涸佐?ャ?

???勻溏????紙麁涸?區(qū)????濼麤

湡?鵯??媯??匹翫緸兜?檜僽傈渤??涸

??涸蘭臘?紙涸?欽檜?僽???涸??鵯呋涸

梠???倝??蠒???涸僑?蠒?????

?????蠒?涸???崨???????遤??

臘吐欽?嬙鰍?涸歏休勻鵳遤???碫???吐溏

??銳剣??碫???僽?僒歏休? OTA ?

?嬙倰霹?玐??枽?繠????臘?剣湱?

僈爍涸湡涸嬙?霹??僽銳??梖??僽銳?

く?齡??僽銳雧???僽銳雧?齡???

?鵯?碫?涸歏休????痦?貓碫??僽爢?

歏休爢?歏休僽?嗎乄?呍?涸?????

鵮剣侮???欰???涸??剪?休?剒た?僽?

?歏休??紤????鵯?碫?涸?愿?jìng)[?錠?

??勻???涸??鵯呋涸???嶊餩纈?涸?

?蜦》涸庈麤僽?????涸????????銳

確程倝涸庈麤倝涸梖歲????庈麤涸絆ざ

?臘?梡??侮??嶹涸剒???

齡???????勻牢??ャ???剣??

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 289 -

齡?傞???蜦??勻荈綁???涸佅???

休??罈?涸????????絫佪佖鵳涸??

倰歲??????藽??溫???剒た?氿

?蚋?????牢??涸ャ???姿??僽鸑鵂

翸送??劥魧?欽?????涸??勻????

涸呍???鵮???湡?涸梡朐???臘?鵯

????涸劣畮??????倝??庈麤???

涸???駈?庈麤?霃?駈???僑??駈??叻

畊???鯪?檜???歷?吐?欰鵯????痦?

姿???欽 BEM 垷???僽遤??玐垷???

??鷶??區(qū)剒た封梡???銳???務(wù)?僑研?

銳寵?ㄤ導(dǎo)?涸緃?副罜?僽????映??涸

餴彂?駈??臘??駈涸??鵯?????僽

聊劥涸???鵯??欽絫佪佖鵳涸??助露?僽

銳????????????????絆絉勻

霹僽剒皍?涸??倰??痦?姿溫姻?區(qū)??

??た???溫姻涸??齡???臘?氿?蚋

??剣佪涸???倶??鵯??呍???涸??

僽???湡絆蜦?涸??瑲灶?

?????區(qū)?勻涸?????????勻

涸??剢翸送??欽倝??庈麤????佐?鵯

?湡叻副?????霚挿???》??????

倶????溏?鵯??倶?僽????劥??

去?涸?1?嬙?????僑??駈齡???銳

寵????絑?妴???蒜?????銳副絁

嫦??蕘?銳剣?妴?2??嬙???庈麤?駈涸

???銳??涰??涰??霃??涸??休?

?鵘蠒荈?涸猙?崨?鵮?銳?鸑?紤????

瘝??蠒????的???崨?涸??薴???

?濼麤?鵯呋?????烱晙涸傞去靆臘蜦?欽

?劌?涸岤??靆?臘蜦?劌?涸紙吐?3??

?鯪?檜?駈涸????絆絉???涸?雲(yún)?

???劌??邍梡??涸??嬙???愿晙匬愿

???蒀瘝瘝??????????????錠?

?劌礵繠涸ッ梡?

??勻???溏???????涸?卓??

鷥》? 4 ?唑?劣?涸?????涸???騨

????溏???涸??副絁僑剣??挿??

??????鯪?檜?剣僈儑涸??? 1.17%

???? 3.03%?剢涸???? 2.5 ????

18.4 ???餛鵂???鵯?僽餛鵂???俱涸

?絫????涸?佪去?嬙?餛鵂? 248%??

逢鵯?僽瀊瀊 3 ?剢?????????涸霚挿

?湡告????溏?僽?????餥涸?尼ㄤ瑲

灶挿???涸?????僽?尵剣?騟?絡(luò)??騟

幯幯????撐?鱈?涸??絑??

??僽牢????絯佖鵳涸-姻ぢ軣軧佪?

??勻涸封??侮?綁?禹????ッ梡?

??軣軧佪??

??????霚挿??副蜦?涸鵯侮????

涸絑???絛??偫?涸??涸?剣????

???鵂玐務(wù)?欽涸崨玐?倰歲???????

???欽??剣涸庈麤?

???勻涸傞?姻?僽??涸?猧傞蒜?

僽??瘻夠?????猧傞蒜???涸崞?ˋˋ

?猧????????鵯?崞??梡?????銳

涸倝??蠒???副涸餖尼?用??嗎???崨玐

模??鵯??????鵳??倝??蠒???鵳?

姿??涸??蒜挿?

?鵯?侮?剢涸崞?鵂玐務(wù)??嶑梡??餿

勻餿?倝???餘涸??鵯鴝剣??錠?僽?

??傞猧??崞?嶑梡?勻涸?猖???嬙???

廩?勻涬?????涸?????騥????濼

麤???廩僽膚?銳く??廩??涸?????

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 290 -

僽??》勞?鳴???剣??涸??蝲???廩

???騥????勻??僽?幡蜒???覰??

?幡涸?幽廩??剣螥錭????ャ?僽欽荈?

??涸?勞?蝲???麤蝲ˋˋ贏?紤螥掔鞝臱?

剒た?jī)u??勚尻綁??勻涬??涸鵯麤蝲ˋˋ罈臉

??掔劥???????僽??劥?涸?歲?

?鵯?霹涸???

???勻涸鵯?媯傞??軣軧佪???僽餿

勻餿僈儑?????僽?????劥去????涸

佖鵳???剣??涸倝??蠒?涸???鯫?鯪

?飾勻?????涸? 11 ??》?? 98%涸

????缺??殣??滿崨玐ㄤ??涸餿勻餿?

擿?????涸?????務(wù)》???緸

6500 ?涸???ず嬙?? 94%?鵛?缺??

殣?????劥副僽缺??殣?

??涸絁副倝??蠒??????????

????????涸傞???????勵(lì)倝涸鯪

?鸑麤?????嚋爽務(wù)涸絁副蠒????嗎絡(luò)

涸 OTA ??????鷶姿鶛去ぢ劌???涸

倝??蠒?鵳??ッ梡??副?劌欽?劌餤

鵛嶊餩罏涸?寵????鵯??梡???綁??晥

?餟?溫霟????礵荝?模繠?涸呍???錜?

?劅 2023 ???涸蠒?崞????劌????

?庈麤ㄤ??涸??副?劌剣絑??罜??涸?

?絑鵂鵯???勻涸??ㄤ??》????涸?

卓??????鵯??倰歲ㄤ椚雿臘????

??倝??蠒???》?劌?涸???鵯鴝??暵

??騈?????〣霢??皍?涸???????

??涸尊??臘???侮?禹絡(luò)涸??鵳姿?

剒た雮??勻溏溏????鵛劍?涸??緸

紤妴涸倝????傞?涸?禹剣??錠?稇勞?

?絛???爙??婦餿??愿晙?????僽?

?涸緸紤????ˋˋ級(jí)??綁??倛寶?欽?

?虊??????瞆摳???鷓ざ??痰罏??

崞???????飾匹湱翜翜??

痦????涸僽?し?嚩???稒?湡?掚

挿???妴?拝撞蘡涸???僽??剣孧??

涸?儑?〢?涸?錣?

鵮剣??た?涸??嬙鰍???妴涸??嬙

倰霹?嵐崍???涸?霣???蘡???く罜

?愿晙???エ????????涸傞???

??晙?????匆?綁??覰?寐韝?礵鷥??

湡??涸?傈荈??摳???涸?勞???欽

涸僽?蔄ㄤ暋聘??嬁職??勞??鵯?錠錣

ッ梡副????涸欽?欽?愿晙勻??鯪?檜?

剒た銳絛??勻鷐?嵐獷???副?僽?

霣騈?傉??鵯???????????涸崞?

騈爞麁?剒鵛???濼麤氋???佟瘻剣?倝靈侮

?》嶊??鸑??唬叅呍?ㄤ??瀦鵯呋?涸紙

吐福????????氋??涸ず傞?妅鵓?

??滿??臘?勻?綁?涸?????繠??「

???ず傞???妅鵓??臘??岤?鴝?綁??

?ば?涸?倰??尼?????吐??倗涸??

??副絁ぐ貓獷?????雧??餘??鵮剣

礵荝繠??

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 291 -

2020 ?裯?呿????駉?ˋˋ╚?硅槏??縹侞侊????潨

??╅做?轀?寊?勘艧?劔???

?湡涸

1?????????? 43 ぜ?プ胿????

????絫佪佖鵳?? 12 ぜ?

2??梡?絫???鸑鵂??絫佪?助封梡?

???務(wù)涸絫佪??紙吐鱈? 5 ??絆靃???

倶??倰呩?梡絫佪佖??小巤絑????撐?

涸崨玐?

3???絫佪?助??歋??雦夠?プ????

????絫佪佖鵳涸椚爽?倰歲ㄤ????絫佪?

??

?湡叻「吉

?倰?賻務(wù)?！椚?プ?

??湡??

2020 ????盡涸?殜鯪?????！椚?

プ涸絑蠒?絶?禹絡(luò)?絶?僑研?絶????絶瘝?

?倰?盡??餴彂?鴽鳥?????雦夠???

?絫佪佖鵳?助?梡??！椚?プ涸臘?????

湡銻渷 43 ???餏餓?鸑鵂餻臘絫佪佖鵳?助?

?遤????呩??饋?????絫佪佖鵳??瘝倰

?嗎乄絫佪佖鵳椚爽,??絫佪佖鵳?助?禹絡(luò)?

?務(wù)?！椚?プ臘??

?傞?媯

2019 ? 9 剢-2020 ? 5 剢?

??湡?卓

1?餻臘 43 ?務(wù)?！椚?プ絫佪佖鵳?助?

2??? 5 ??絆絫佪佖鵳呩??

3??? 43 ?????呩??

4?霉鷥 20 ??????猖呩??

5?歋 43 ??プ???鵳遤?妃嗎乄?妃銻

渷?プ 280 ??

6??? 12 ???絫佪佖鵳???

?勞俱

???雦夠??絆靃????傞??剢?岤?

???????プ鸑鵂靃????倰呩??倶鰉??

?????饋??絕撐渹??卓宨???姿??倶鴪

???湡叻??梡?絫????鱈??絆靃? 5 ?

???呩??43 ????呩?挿霉?43 ???倶

鵳?騈鵳邍?43 ????絫佪?助?歋 43 ??プ?

??ぐ???ぐ??鵳遤?妃嗎乄?妃銻渷?プ

280 ???????靃??卓?爙?

1?靃??2020 ? 6 剢 30 傈? 2019 ??模?

勱絕皾?湡絕皾?rùn)u???

絫佪僑研?鸑鵂！椚絕皾?妴?? 3 ?剢?

妴 150 ?????佐渤檜 7罌贊佐渤鴪 2.625

???? 2500 ?太?湡 ROI=9.52?

遤?佖尊?絕皾碫?餖幡兠模侮ぐ????尲

鸑歧鸑?

2?靃??倝???瀨 2020 ? 1-4 剢???ず

嬙???

絫佪僑研???????????? 41 ??

?嶹檜 15%雦皾?嶹 6.15 ??

遤?佖尊??劍嫦ワ鵳遤?湡撐渹?

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 292 -

2018 ???呿??30 璉溸窢?ˋˋ???瓭鰆駉砯資

???????繢絳劔??? ??蝠

?勻荈?鵶??僽???????ぜ擿濼 22

???????僒佟瘻涸??鵯???????鵯

??湡涸暖??炄?

2017 ??霣蒜涸??厤?皊縭? 285 ?涸?

?佐? 8.55 ??? 9 ?韝晊涸????兌逢

罜?傉た痦????傈鵯??玘餩?勻?サ?

???勻??勻雦皾涸 4 ??玘餩尊????

23 ?涸綶玘鸑濼???褐? 5 ?ゾ? 4 ??絑

鵂 4 妃???ㄤ??涸尲鸑絊?? 2018 ?涸僱蒜

?鵯???????鵥鵮?? 8.55 ??歘副?〣

尼?

鵯呋涸佦???鵶??嫦?剢?吐封欰?飾

??溏?? 4 剢? 9 剢22 ?剣佪?霎?僽玘餩

?涸??盡???? 21 ??????ぜ?雲(yún)絑椚

??倗涸?罌?????????玘餩?雲(yún)?妃

ㄤ鸑?罌呍絕卓??尵剣?呢飾蒀湬????

?絫佪佖鵳?靃玐??映鵳遤剣佪?區(qū)?

????僒玘餩「佟瘻???ぐ紩佟???

錠?遤?倗靈?玘餩錞太??剢剢尊90%涸絑

紬??梡遤涸叻?僽?幡兠涸鵯僈儑?? BEM 涸

痦????銳???銳絑紬?吐用?絛??皾玘餩

??僽皾?勻僽?鵮僽?聊劥?濼麤??溏騟副

????瘝瘝ぐ??兞??唬叅聊劥??臘鵯?

僈儑??僑研??導(dǎo)??????勱絡(luò)?鵂玘餩雦皾

涸垷匣?剣 1/3 涸??荈?霃雦?邍?65%涸?

?僽紱???勻?? A4 紺??皾暵??僒??

侮?玘餩?尵剣垷匣??痦??僈儑?銳佖??〥

?玘餩雦皾爍??僒?????副涰?玘餩嬙

?剣涰????鵮剣???? 1.5 ?傞涸玘餩

靃?勻銳雵涸?銯??聊劥??吐劌皾?僈涯

?痦??濼霋?臘副??鰍??

??????勻??ぢ絛蚋?

???????灇封?????玘餩雦皾??

???鍒??叻??幡涸??た勻????銳唬叅

鵯?雦皾??欽尵欽?尵?撐??涸霹僈??欽?

尵剣絡(luò)?涸垷匣????垷匣??玘餩雦

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 293 -

皾??縨?垷匣?務(wù)??涸?雲(yún)??銳翸送?雦皾

??欽霹僈?副?梡???涸玘餩雦皾?雮?鵶

?? 4000 ?ぜ絑紬?欽?皍???佪?

??涸玘餩雦皾?30 猲涸礵?????鵯

???ㄤ佞?鷐絛??剪?涸?? 2 廳???嵳

〡?偽??????絑??遤???

鵯僽??涸??鵯???駈?雮????僒

劌皍??劌鷳僈?

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 294 -

2019 ???呿??侞椚?? X000%+闌侒??ˋˋ┞?蔦????????溸?氠??

僓?╚??艧劔???

嫦??盡?剣?纈邍?邍?ぐ?罈????

?僽傞去務(wù)?棟嵳?盡?餴???靲?呸????

劌倝 C ??盡涸?ぜ皍?涸邍??

霹???劌倝?僽??鴲????霪?剣?

羭???涸餛紩?韝絡(luò)?僽雮?????牟??

???銳雷涸??呩??ㄤ?鴲剣??????劌

倝?湡務(wù)涸崵皾????鸑鵂ぢ???絏?呢?

?稡???撐練涸崵皾邍????????爍勻

?爙荈????勻涸??佪檜涸匧????

??劌倝?????媯?紩?封?僽佐?

?紩?封?僽?霃?剒絊涸?湡佐渤?僽??媯佐

渤涸?ㄤ?

偽雿?僽??欽?貓?封倰??????餖皾幡

嘽?????溏?歋?? ABC ???????絾

ざ??????鷥???貓?封倰????? A

鵳遤?紩??紩?? B 鵳遤?紩??紩?? C

鵳遤?紩?紩?封倰?剣????霪牢?鷥ャ?

?嶹檜併?崵皾邍?僽??涸?封???

鵯??銳涸?嶹檜併?崵皾邍霪牢??ャ???

??? A?B ?遤?紩?封?? C ?遤?紩?封?

?崵皾?jì)Q鰳?愿?爙????溏?絑鵂???

?乼??吐?? 1 ?呔?僑研侮?併??崵皾?

雦皾?涰?呔???僽僑?姿涸?邍??乼?欽

傞餛鵂 4 ?傞?

ず傞鵯貓倰???涸僑研偽歲?た翫???

??餒???劥瘝ぐ?????縨僑研?尊?傞?

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 295 -

嫦倰涸?霃?劥? 10000 靈? 11000?12000?

13000嫦妃?縨僑研涸尊??吐?侮?皾?涸僑研

??????????勻鵯僽溫溫姻姻涸暭?封

罜??魧????勻嫦??湡蕘?銳鵳遤僑?姿*5

涸乼?絾ざ蔄餩餛鵂 20 ?傞?

鵯貓?湡垷?崵皾????撐練署傞???

?????罈プ?錣?掓倝プ?錣???罜?欽

BEM 垷??區(qū)??封梡?

?濼霋ㄤ?臘??銳模?鵯????銳??

?プ傁銳擿絅?? excel ?臘?銳擿濼??劌倝?

湡涸崵皾畎玐?罜??鵯呋??擿??雲(yún)?劥僽?

?涸?

?崨玐ㄤ?????銳???涸雦皾垷???

?撐乼?僑?妃傁署傞?餩?罜?呍叅僑研涸?

???????

??絑鵂?區(qū)封梡鵯??????鸑鵂叻??

乼?崨玐????梠紙???鵳?姿欽雦皾紙荈?鵘

皾去剏??乼?勻鍒??

剒絊倰呩?錠??爙????????縨僑研

剒絊?銳涸??僑研????欰??

??溏??勻嫦?呔?僑研?僽?銳???????

姿乼??臘皾?勻梡??銳挿?????雦皾?

鵯呋??????姿乼?ざ??姿????

?傞???綫瀊????剒絊佪檜蕘?????

5000%+?鵯??盡??涸?瘻崨玐?????妃

????嫦?副涰??湡涸崵皾佪檜?

傞?僽歷??????副??涰?涸?封休勻霹

傞??僽???

績(jī)效改進(jìn)賦能千行百業(yè)——建筑/地產(chǎn)行業(yè)案例集

- 296 -

?逢鵯??僽崵皾?兞?涸???欽挿鸑鵂

??導(dǎo)???碫?涸籖撐???臘??模??

鵯?僽??涸?餴??鰉????

?剣歷?欽ャ?????炄崵皾邍ㄤ???盡?

?鷓?崵皾垷匣??靈》玘妴????雦皾?

???????鯪?瘝瘝鵯??????????

?勵(lì)模侮涸??絁勵(lì)鵂玐?皍?佪卓?僈儑?

劌鵳?姿??欨蕘??荈?蜦》???湡??

欰??湡皍??荈??鷐???プ鵯?僽?盡??

鵳遤涸倝?臘倰ぢ涸???絁???????

挿絁????????????????涸?

??プ???????籖?皍???盡涸副涰??

湡?????臘?????罜?滿叻??餟???

?ず佪檜??????！椚罏?臘鸑鵂??劌鵳?

姿錞薴??涸???

???????雷涸????絛紙???罌

殆絛荈??